Terms of Service

By using this website or hiring us, you agree to these Terms, our Privacy Policy and our Refund Policy. “Pixelsmith,” “we” and “us” mean Kaje Sanchez, doing business as Pixelsmith. “You” means the person or business using the site or hiring us. If you accept on behalf of a business, you confirm you're authorized to.

You may browse the site, use the quiz and request a mockup for your own business. Please don't try to break, overload, scrape or misuse the site or its forms, or submit someone else's information. Site content, design and code belong to Pixelsmith unless labeled otherwise. Portfolio work is shown with our clients' permission and belongs to them.

Free mockups are a design preview to help you decide. They aren't a finished website and don't create any obligation for either of us. You can't use a mockup's design in a live site without hiring us.

Before any paid work starts, you'll receive a written quote or proposal listing the pages, features, timeline, price and anything not included. Once you accept it (by signature, email approval, or paying the deposit), it becomes your project agreement. If the project agreement and these Terms conflict, the project agreement wins for that project.

Prices on our website are starting points. Your quote is the price you pay unless you approve a change in writing. Timelines start once we have the deposit and the content we need from you, and are estimates that depend on prompt feedback.

• A 50% deposit is due before work begins.
• The remaining balance is due at launch, before the site goes live or files are transferred.
• Invoices are due within 7 days unless your agreement says otherwise.
• There are no hidden fees. Anything that costs extra — for example domain registration, paid plugins, booking software, stock photos or rush delivery — is listed in your quote before you pay, and third-party subscriptions are billed to you by those providers directly.
• If a balance is more than 30 days late, we may pause work or hold the launch until it's paid. We'll always tell you before we do.

Refunds are covered by our Refund Policy.

Your quote defines the scope. Revisions to the agreed pages and features are included until the design matches the approved scope. New pages, new features or a change of direction after approval are new scope; we'll quote them separately and only proceed if you approve.

• Provide content, logos, photos and feedback in a reasonable time.
• Only send us material you own or have permission to use. You're responsible for claims that arise from content you supply, and you agree to cover our reasonable costs if a third party brings such a claim against us.
• Make sure the claims on your own site (prices, reviews, results, licenses) are true. We may decline to publish content we believe is misleading or unlawful.
• Keep your own account passwords and payment methods secure.

When you've paid in full, you own the final website design, content we wrote for you, and the custom code we built specifically for your project. Until then, we keep ownership and you have a license to review it.

We keep ownership of our pre-existing tools, templates, components and know-how, and grant you a permanent, non-exclusive license to use them as part of your site. Open-source software, fonts and stock assets stay under their own licenses.

We may show the finished work in our portfolio and credit ourselves in the site footer. If you'd rather we didn't, tell us in writing and we'll remove it.

Sites often rely on hosting, domain registrars, booking tools, payment processors and similar services. Those are governed by their own terms and pricing. We're not responsible for their outages, price changes or policy changes, but we'll help you work through them.

We promise to do the work professionally and as described in your quote, and to fix defects in our work reported within 30 days of launch at no charge.

We can't guarantee specific business results such as search rankings, traffic, leads or revenue, because those depend on many things outside our control. Any results we describe on our site are examples, not promises. Except as stated here, the site and services are provided “as is,” to the extent the law allows.

To the extent the law allows, we aren't liable for indirect or consequential losses such as lost profits or lost data, and our total liability for any claim related to a project is limited to the amount you paid us for that project. Nothing here limits liability that can't legally be limited.

Either of us can end a project with written notice. You pay for work completed up to that point, as described in the Refund Policy, and we hand over the work you've paid for. We may end a project if invoices go unpaid or if we're asked to do something unlawful.

These Terms are governed by the laws of the State of California. If there's a problem, let's talk first — email us and we'll try to resolve it within 30 days. If we can't, disputes will be handled in the state or federal courts located in Santa Barbara County, California, and either of us may use small claims court where it qualifies.

We may update these Terms. The date at the top shows the latest version. Changes don't affect a project agreement you've already accepted.

Kaje Sanchez, doing business as Pixelsmith
628 Northbrook Dr, Lompoc, CA 93436, United States
contact@pixelsmith.org