Privacy Policy

Kaje Sanchez, doing business as Pixelsmith (“Pixelsmith,” “we,” “us”) is a web design and digital marketing business based in Lompoc, CA. We are responsible for the personal information described here. Mailing address: 628 Northbrook Dr, Lompoc, CA 93436, United States. Email: contact@pixelsmith.org.

Information you give us

• Contact / mockup request form: your name, email address, business type, design preferences, and whatever you write about your project.
• Website quiz: your email address, an optional business name, and your answers (for example, your main website challenge, business type, rough marketing budget range and top goal).
• Privacy and unsubscribe requests: your email address, the request type, and any details you add so we can find your records.
• Client projects: contact details, billing details, and the content, logos, images and account access you provide so we can build your site.
• Emails and calls: what you send us and notes from our conversations.
• Telegram support bot: if you message it, your Telegram name, username and chat ID, the messages you send, and any details you choose to share (such as your name, business, email, budget or timeline). See Our Telegram support bot.

Information from public sources

For business outreach, we look up publicly listed business information — business name, website, business email or phone, city, and what your public website and listings show. We use business contact details only, never personal social profiles, and we stop the moment you ask.

Information collected automatically

Like every website, our host records basic technical data when you visit (IP address, browser type, pages requested, time of request) to deliver the site and protect it from abuse. We do not use advertising trackers. Analytics, if any, load only after you allow them — see Cookie Policy.

We deliberately do not collect: precise location, government ID numbers, payment card numbers (payment processors handle those directly), health information, or anything about your personal life we don't need.

• To reply to you, prepare a mockup or quote, and deliver the work you hire us for.
• To send invoices, project updates and support messages.
• To send occasional business outreach emails to publicly listed business addresses. Every one includes a way to unsubscribe, and we honor it.
• To keep the site secure, fix problems and understand which pages are useful.
• To meet legal, tax and accounting obligations.

Our Telegram support bot is an AI assistant that writes replies automatically; how it works is explained below. We do not use your information for automated decisions that have legal or similarly significant effects on you, and we do not use AI tools to make decisions about you. If we use software tools (including AI writing tools) to help draft messages or code, a person reviews the work and we do not use your information to train third-party models.

We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising (as those terms are defined in California law). We haven't done either in the past 12 months.

We use these service providers, who process data only on our instructions:

We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or transfer of the business (in which case this policy continues to apply).

Pixelsmith runs an AI assistant on Telegram (see it in the portfolio). Only people who choose to message it are affected. Here is how it handles what you send:

• It's an AI, not a person. Replies are written automatically by an AI model using information about Pixelsmith's services and prices. It can be wrong; prices and promises are only final when Pixelsmith confirms them.
• Answering you: your recent messages are sent to our AI provider (Poe) to write each reply. We don't send it your Telegram name or username.
• Quotes and handoffs: when you share contact details or ask for a person, the bot forwards your Telegram name, username, the details you shared and a summary of what you need to Pixelsmith's own Telegram account, so we can reply. From then on we treat it like a contact request.
• How long the bot keeps it: the bot remembers your last few messages for 3 days after your most recent one, and any lead details you shared for 30 days, then deletes them automatically. Telegram also keeps your chat on its servers under its own privacy policy; you can delete the chat in the app any time.
• Don't send sensitive information (passwords, payment card numbers, ID numbers) to the bot. We'll never ask for them there.
• Your rights: everything in Your rights and choices applies. Type /human in the chat, or use the request form below, to reach a person.

We use only the cookies the site needs to work unless you choose otherwise. You can change your choice any time with the “Cookie settings” link in the footer. We honor the Global Privacy Control (GPC) browser signal as a request to opt out of any sale or sharing. Details are in our Cookie Policy.

• Contact and mockup requests that don't become projects: deleted after 24 months.
• Quiz results: deleted after 12 months.
• Privacy request records: kept 24 months to show we handled them.
• Client project and billing records: kept as long as tax and accounting law requires (generally up to 7 years).
• Unsubscribe list: we keep only your email address, indefinitely, so we can make sure we never email you again.

These limits are enforced by an automatic monthly cleanup, not just by policy.

Wherever you live, you can ask us to:

• Know / access what personal information we have about you and get a copy.
• Delete your personal information.
• Correct information that's wrong.
• Opt out of marketing emails, and of any sale or sharing (we don't do either).
• Limit use of sensitive personal information (we don't collect any).

How to ask: use our privacy request form or email contact@pixelsmith.org. We'll confirm we received it within 10 business days and respond within 45 days. To protect you, we verify requests by confirming control of the email address on file. An authorized agent can make a request for you with your written permission. We won't treat you differently for using any of these rights.

We may keep information we're legally required to keep (such as invoices) or need to complete a contract with you; if so, we'll tell you what and why.

Every email we send identifies Pixelsmith, includes our mailing address, and has an unsubscribe link. Clicking it, replying “remove,” or emailing us works; we process opt-outs right away and always within 10 business days. Transactional messages about an active project you hired us for may still be sent.

Pixelsmith serves businesses. Our site and services are not directed to children, and you must be at least 16 to submit our forms. We do not knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it promptly.

We use HTTPS everywhere, store submissions in an access-controlled database, and limit access to the people who need it. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.

We're based in the United States and our providers store data in the U.S. If you're in the EU, UK or elsewhere, we rely on your consent (forms, optional cookies), our legitimate interest in replying to business inquiries, and the performance of our contract with you. You can use the rights above, and you may complain to your local data protection authority.

If we change this policy, we'll update the date at the top. If a change is significant, we'll say so on the site, and email active clients.

Kaje Sanchez, doing business as Pixelsmith
628 Northbrook Dr, Lompoc, CA 93436, United States
contact@pixelsmith.org